pklik Privacy Policy

1. Introduction and Purpose of the Policy

pklik is a trusted online gaming and betting platform that provides services to users in Bangladesh. We consider the protection of our users' personal information to be our highest priority. This privacy policy ("Policy") explains what types of information pklik collects, how that information is used, with whom it may be shared, and what rights you have over your information.

This policy applies to the pklik website, mobile version, and all services operated under our platform. pklik reserves the right to update this privacy policy from time to time as it improves its services. For any significant changes, we will endeavour to notify users in advance.

2. Information We Collect

pklik collects various types of information to operate its services smoothly. This information can broadly be divided into two categories:

a. Information you provide directly:

• Registration information: name, date of birth, email address, and password.
• Identity verification information: national ID card or passport details (as part of the KYC process).
• Financial information: bKash, Nagad, Rocket, or Upay account details — for transaction processing purposes only.
• Contact information: your conversations with the support team via live chat or email.

b. Automatically collected information:

• IP address, browser type and version, and operating system information.
• Activity logs on the platform — which pages you visited, how long you stayed, and so on.
• Session information collected via cookies and similar technologies.
• Device identification information (device ID, model).

3. Purpose of Information Collection

pklik uses the information it collects only for specific and legitimate purposes. The main purposes for which we use information are as follows:

• Account management: To ensure registration, login, and account security.
• Service delivery: To activate gaming services, bonuses, and promotional offers.
• Financial transactions: To process deposits and withdrawals and to prevent fraud.
• Identity verification: To ensure responsible gaming and to prevent access by those under 21 years of age.
• Customer support: To provide 24/7 live chat and email support.
• Platform improvement: To analyse user experience and improve service quality.
• Security: To address unauthorised access, fraud, and other cybersecurity threats.
• Communication: To inform users about important updates, policy changes, or account-related matters.

4. Disclosure of Information and Sharing with Third Parties

pklik does not sell or rent your personal information. However, in certain circumstances we may share your information with the following parties:

• Payment processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive limited information to complete transactions.
• Technology service providers: Trusted technology partners for hosting, cloud storage, and analytics services may process limited information — always under strict confidentiality agreements.
• Legal obligations: It may be necessary to disclose information to the relevant authorities in order to comply with court orders or legal processes.
• Fraud prevention: Necessary information may be provided to assist in the investigation of unauthorised activity or fraud.

Outside of the cases mentioned above, pklik will not disclose your information to third parties under any circumstances.

5. Data Security Measures

pklik applies industry-standard technical and organisational security measures to keep your information secure:

• SSL encryption: All data transmitted between you and our servers on our platform is encrypted using SSL (Secure Socket Layer) technology.
• Password hashing: Your password is never stored in plain text — it is kept only in encrypted hash form.
• Access control: Only authorised staff have access to your sensitive information, and they are bound by strict confidentiality agreements.
• Regular audits: Our systems are regularly reviewed and tested to identify potential security vulnerabilities.
• Firewall protection: Our servers are kept secure through advanced firewalls and intrusion detection systems.

6. Cookie Policy

pklik uses cookies and similar tracking technologies on its platform. Cookies are small text files stored in your browser that save information about your visit.

We use the following types of cookies:

• Essential cookies: Essential for the core functionality of the platform — maintaining login sessions and ensuring security.
• Functionality cookies: Used to remember your preferences (language, settings).
• Analytics cookies: Help analyse platform usage and improve services.

You can disable cookies by changing your browser settings. Please note that disabling cookies may limit some of pklik's functionality.

7. Data Retention Period

pklik retains your personal information only for as long as necessary to fulfil the purpose for which it was collected or as required to meet legal obligations.

• Active accounts: All account information is retained while your account is active.
• Closed accounts: Even after an account is closed, transaction records may be retained for a specified period for legal and regulatory reasons.
• Log files: Security logs are generally kept for a limited period and then deleted.

8. Your Rights

You have the following rights over your personal information:

• Right of access: You have the right to know what information we hold about you.
• Right to rectification: If your information is incorrect or incomplete, you may request that it be corrected.
• Right to erasure: In certain circumstances you may request that your information be deleted, subject to legal obligations.
• Right to restrict processing: In certain circumstances you may request that the use of your information be restricted.
• Right to object: You may object to your information being used for marketing purposes.
• Data portability: In certain circumstances you have the right to receive your information in a structured, commonly used format.

To exercise these rights, please contact our support team via live chat or email.

9. Privacy of Minors

pklik is strictly not for those under 21 years of age. We do not intentionally collect personal information from individuals under the age of 21. If we become aware that information from a minor has reached us, it will be deleted immediately and the associated account will be closed.

If a parent or guardian believes their child has registered on pklik, please contact our support team immediately.

10. Third-Party Websites and Services

The pklik platform may be linked to third-party services. These third parties have their own privacy policies and pklik is not responsible for those policies. We advise you to read the privacy policy of any third-party service before using it.

11. International Transfer of Information

Your information may be processed or stored outside Bangladesh as required for pklik's operations. In such cases, we ensure that your information will remain under the same standard of privacy protection as described in this policy.

12. Changes to This Policy

pklik reserves the right to amend this privacy policy at any time. If there are any significant changes to the policy, we will display a notice on the platform and/or notify you by registered email. If you continue to use pklik after the changes, you will be considered to have consented to the terms of the revised policy.

Previous versions of this policy may be available on request. The date of the most recent change is always noted at the top of this page.

13. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. pklik has a dedicated team overseeing all privacy-related matters, and they are committed to responding to your requests appropriately.